FAQs
Information about Fitness Australia registration, services and support
Information about Fitness Australia registration, services and support
Professionals and Businesses that are registered with Fitness Australia are committed to upholding the reputation of the fitness industry by adhering to the responsibilities set out in the Exercise Professional Code of Ethics and the Fitness Industry Code of Practice.
To ensure that industry standards are upheld, Fitness Australia employs a process that enables complaints to be heard and evaluated in an impartial and timely manner and, where appropriate, disciplinary action to be taken. These processes are guided by fairness, confidentiality, and the right to appeal.
Fitness Australia is committed to ensuring that the rights of registered Professionals and Businesses are preserved, while acknowledging the public interest concerns of complainants.
Fitness Australia is only able to address complaints that relate to a business or professional that is registered with the association. For fitness businesses and professionals that are not registered with the national health and fitness industry association complaints will need to be addressed to the relevant Consumer Complaints Authority in each state.
If you’re a consumer or industry representative please follow these steps
Step 1
In order for Fitness Australia or the Consumer Complaints Authorities to investigate a complaint relating to a business, you must first have put your complaint in writing to the manager of the business and requested a reply in writing from the manager within 10 working days. Click here to download a letter template to assist in making a written complaint to the manager of a fitness business.
Step 2
Complete this online form which will be emailed to our Industry Service Team .
Please note: that feedback and complaints will only be reviewed if they are received via this online form or in writing and forwarded to [email protected] or posted to PO Box 6453 Alexandria NSW 2015.
Without the complaint being documented we are not able to give accurate solutions. Before you submit a complaint to Fitness Australia consider the following statements:
Step 3
Your enquiry will be acknowledged within 24 hours or the next business day after it has been received.
Step 4
Your enquiry will be reviewed by a Fitness Australia representative. You will receive a response within ten (10) working days.
Step 5
If the feedback or complaint isn’t resolved through this process, then it will be referred to a Consumer Complaints Authorities from your state or territory.
You can make any complaints regarding the health and fitness industry, or any issues with our team and services.
If you wish to make a complaint against a Registered Training Organisation, please visit the Australian Skills Quality Authority.
Common consumer complaints
Common complaints from exercise professional
Common complaints from fitness businesses